Blossom Initimacy Massager

Yes. Every product is covered by a one-year limited warranty, just in case life happens. If you encounter a technical fault within the first year, we’ll work with you to make things right.

Yes! Each UOOMII product comes with a thoughtfully written guide, especially designed for those exploring self-pleasure for the first time. Simple instructions, soft encouragement, no shame—just joy.

Orders are processed within 2 working days and ready to ship within 3 working days. Due to the exclusivity of our collections, we expect high volumes. You will receive an email notifying you of your tracking information when your order has been shipped.

You can track your order using the order number or the tracking number provided in the shipment notification email by visiting the page getuoomii.com/apps/17TRACK on the official Uoomii website.

We currently support a variety of secure payment methods through Shopify Payments, including Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. You can choose the most convenient option at checkout — all transactions are encrypted to ensure your information is safe.

Once you have selected the country that you will be shipping to, all prices will include relevant taxes and duties. There will be no additional charges upon delivery.

Orders usually ship within 1-3 business days. Delivery time varies by region—typically 5-10 business days worldwide. Express options may be available at checkout depending on your location.

We offer worldwide shipping — because pleasure knows no borders. We support delivery to most countries and regions around the world. For certain special or restricted areas (such as military bases, remote islands, or contries restricted the import of intimacy devices), shipping may not be available. If this happens, we’ll reach out to you directly to find the best possible solution together.

All UOOMII parcels are wrapped in love—minimal, elegant, and completely unbranded. No logos, no hints—just you and your little secret.

If your product is unfortunately damaged during transit, please contact us within 48 hours of receipt so that we can promptly and thoroughly investigate the cause. Please send photos of the damaged areas to support@getuoomii.com. If we confirm that the damage to the product was caused during shipping, you may return the item without being responsible for the return shipping cost. For more details, please refer to the Return Policy.

If you experience any issues during delivery or upon receiving your package, please don’t hesitate to reach out to us. You can contact us by email at support@getuoomii.com, or send us a direct message through the Shopify Inbox live chat on our website. Our team will respond as soon as possible to assist you.

For orders that have not been shipped, cancellation is allowed. For orders that have already been shipped, a 30% fee will be charged for cancellation. To request a cancellation, please email support@getuoomii.com.

Due to the intimate nature of our products and in consideration of hygiene and safety, we are unable to accept returns once the seal is broken or the product has been unboxed. We want to keep you (and every other customer) safe.
For unopened, unused products returned within 30 days, we’re happy to offer an exchange or refund once the item is received. Please note that, due to the intimate nature of our products, standard returns are only accepted if the product remains sealed and unused.

At UOOMII, your satisfaction is at the heart of everything we do. We design our products with care and want you to feel confident in your choice.
If you’ve opened your product and it’s not quite right for you, we offer a 25-day satisfaction guarantee for first-time purchases. This means you can request a one-time courtesy refund — no return necessary. (A small shipping fee will be deducted from the refund.)
We created this trust-based system because pleasure should never feel like pressure, and your journey of self-care deserves flexibility.

Once your return is received and processed, you will be notified via email. Please send the return package to31 Surin Ave, Singapore 533957. Make sure to indicate the order number on the package. If your return is accepted, your refund will be processed and applied to the original method of payment.