RETURNS

CANCELLATION

We accept order cancellations before your package has been shipped.

If you cancel your order early, you will receive a full refund.

If the order has already been shipped, a 30% cancellation fee will apply to cover processing and handling costs.

To request a cancellation, please email us at support@getuoomii.com.

 

RETURNS

Due to the nature of intimate wellness products and for hygiene and safety reasons, we do not accept returns on any product that has been opened or unsealed after delivery.

However, we do offer a 25-day satisfaction guarantee.

If you’re not satisfied, we’ll be happy to issue a one-time courtesy refund — no return required.

A small shipping fee will be deducted from the refund to support our growing business.

If your item is damaged or defective, we will of course accept a return.

Please follow the steps below:

Instructions for Defective Products:

  • Provide clear photo or video evidence of the product defect.

  • Send the documentation to support@getuoomii.com within 7 days of receiving your order.

  • Our team will assess your submission and determine if it qualifies for a return.

If approved, we will:

  • Initiate the return process.

  • Provide you with a designated return address.

  • Guide you through the next steps.

Return shipping will be covered by UOOMII in the case of defective or damaged products.

 

RETURN PRODUCT REQUIREMENTS

For unopened, unused products returned within 30 days, we’re happy to offer an exchange or refund once the item is received.

Please note that, due to the intimate nature of our products, standard returns are only accepted if the product remains sealed and unused.

  • The product must be unused, unopened, and in its original, sealed condition.

  • All original accessories and manuals must be included.

  • The item must be shipped in its undamaged original packaging to ensure safe transit.

  • Send the product to the designated return address.

  • Once your return is accepted, your refund will be processed and applied to the original method of payment.

 

IMPORTANT NOTES

  • Before shipping your return, please take detailed photos of the product and packaging. Include:
    • Condition of the outer box
    • Close-ups of the product
    • Included accessories
  • These images will serve as proof of the product’s return condition and should be retained until your return is processed.
  • A receipt or order confirmation is required.
  • Do not return items directly to the manufacturer address.

 

REFUNDS

Once your return is received (or your satisfaction claim is approved), our care team will:

  • Verify the product’s eligibility for return or refund.

  • Notify you by email with the outcome.

  • If approved, the refund will be issued via your original payment method within 7 business days.

 

LATE OR MISSING REFUNDS

If you haven’t received your refund yet:

  • Check your bank or payment provider.

  • Contact your credit card company — it may take time for the refund to appear.

  • If the issue persists, please reach out to us at support@getuoomii.com.

 

IN THE EVENT OF SHIPPING DAMAGE

If your item arrives damaged, please email us within 48 hours of delivery at support@getuoomii.com.

Include clear photos of the damaged packaging and product.

If we confirm the damage occurred during shipping, we’ll arrange a refund or replacement — and cover return shipping costs if needed.